Please note that most NetSpot® products are versatile and complete portable device management solution, consisting of hardware and software components that allows administrators to fully control the process of physically distributing and managing shared mobile devices and their content.
M3Touch Inc. does not consider them to be consumer products. Besides NetSpot – Portable Device Management Platform M3Touch Inc. provides technical support to each of their respective products.
The contents of this statement are organized as follows:
A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy
- Information Collected about Online Visitors
- Entities Collecting Information
- Information Collected via Marketing Activities
- Information Collected via License Activation and/or License Registration
- The Use of Personal Information Collected
- Updating Personal Information and “Opting Out”
- Changes to This Policy
B. Purchasing Items or Services from the M3Touch Inc.Site
C. Third Party Sites
D. Technical Support, Special Cases, and Privacy
- Information Collected in Connection with Technical Support and the Use of That Information Special Case.
A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy
Information Collected from Online Visitors
In general, you can visit the M3Touch Inc.website without disclosing your identity or revealing any personal information about yourself, such as your name, telephone numbers, postal or email addresses. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. We do not link IP addresses to any personally identifiable information. Therefore, you can remain anonymous when you visit our website.
Our web servers also collect information such as the number of visits, average time spent on the site, pages viewed etc., Yet, this information is not traceable. M3Touch Inc. uses this information to analyze how people use our site and generate ideas on how the site can be improved in the future.
Some of our web pages utilize “cookies” so that we can better serve you when you return to our site. Cookies are identifiers that a web site can send to your browser to facilitate your next visit to our site. It may store the fact that you have registered for a seminar so that the next time you visit the site we recognize that you are a registrant. If you wish, you may set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or any other event, respond to a survey, enter a contest. Supplying us with such information is optional, but if you opt out, you will be unable to complete certain transactions.
Entities collecting personal information.
The information provided at this site is collected by M3Touch Inc.( Headquarter) located at 1975 Boul. Hymus, suite 205 Dorval +1.514.312.8302.
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it was collected.
Information Collected via Marketing Activities
M3Touch Inc. conducts various marketing activities by which it may collect your personal information. For example, contact information at trade shows where we receive email and physical mail addresses for marketing campaigns, or when we invite the public to download technical document or brochure from our website in return for providing us contact information, or through the contests we conduct for which participants provide basic information, and we obtain addresses from publications that target the industries. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as M3Touch Inc. and we typically do not receive the actual contact information, but only the ability to send an email or mail to the contact from a bonded mail house.
The Use of Personal Information
M3Touch Inc. may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other NetSpot® products and services that may be of interest to you. When you are a customer of Netspot products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements or other contracts with M3Touch Inc. or to request that you respond to a survey concerning our products and services or to address a question regarding an order.
Since Netspot resellers are our primary sales channel and provide the first line of support to our customers, we share personal contact information with the reseller assigned to a particular customer or prospect.
We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mail house that mails information on behalf of a third party. The bonded mail house is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.
Netspot products are not marketed to children under the age of 13 and M3Touch Inc. does not knowingly collect personal information from children under the age of 13. M3Touch Inc. is committed to protecting the privacy of children and if M3Touch Inc. becomes aware that such information was collected, it will treat that information as sensitive.
If you do not wish to receive information about additional Netspot products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.
M3Touch Inc. stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to M3Touch Inc., you agree and consent to the storage and usage of this information anywhere that M3Touch Inc. and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.
M3Touch Inc. may also disclose such personal information if required by law or if M3Touch Inc. believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of Netspot, our customers or the public.
M3Touch Inc.uses the services of a third party vendor to help us measure and analyze the effectiveness of our web pages and how visitors use Netspot.com. To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of most interest to our customers and to visitors to our web site. Although the third party vendor logs the information coming from our site on our behalf, M3Touch Inc.controls how that data may and may not be used. If you do not want to assist Netspot in improving our web site, products, services, offers and marketing strategy, you can “opt-out” of this web-site analysis tool by changing your communication preferences at: http://tools.google.com/dlpage/gaoptout?hl=en
Customers portal and other Services Requiring Registration
M3Touch Inc.hosts a customer portal, this site is accessible to user for them to find technical information, software updated files or available materials distributed by various manufacturers. In general, all users must hold a subscription thru our subscription services to get the rights to access this portal. M3Touch Inc. may also, on occasion, create other services that require registration which apply to a similar policy.
Updating Personal Information and “Opting Out”
M3Touch Inc . wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at
or by notifying us in writing at
1975 Boul. Hymus, suite 205
Dorval, Québec, Canada, H9P 1J8
If at any time you wish to “opt out” of receiving information from M3Touch Inc. or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at firstname.lastname@example.org
. Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your “opt out” notification.
Changes to this Policy
B. Purchasing Items or Services from the M3Touch Inc. site.
If you wish to purchase items (including software, books, or branded marketing merchandise) or services (e.g., certification training) from the site, we require your personal information such as your full name, billing address, telephone number, email address, and credit card number/expiration date. Collection and processing of information related to this purchase activity may be conducted by a third party fulfillment house that is obligated to maintain the confidentiality of the information. In certain circumstances, a third party is acting as a reseller of the items and is independently responsible for protecting your information. Please read carefully such vendors’ Privacy Policies before providing your personal data. M3Touch Inc. may access personal information collected by the third party vendor in order to better understand the products of interest to its customers. M3Touch Inc. may use this information to notify you of other products or services it believes may be of interest to you.
M3Touch Inc. works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We may also store information regarding your purchase (not credit card information but information as to what you ordered and whether and when it was fulfilled and your contact information) in order to answers questions and resolve issues that may arise later.
At the time the order is placed we may ask you to “opt in” for further contact regarding such things as sales and special offers and we may contact you following that “opt in” permission. If you opt in we may also share your information with other companies and organizations whose products we think may be of interest to you so that they may contact you. If you do not opt in we will not contact you regarding other offers, but please be aware that if you have given us your personal information pursuant to other M3Touch Inc. marketing activities, we may contact you.
C. Third Party Sites
D. Technical Support, Special Cases and Privacy
Information Collected in Connection with Technical Support and the Use of That Information
Generally, M3Touch Inc. technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. M3Touch Inc.may use this contact information to respond to support inquiries and/or to request additional information from the customer.
Occasionally M3Touch Inc. must obtain files and/or model information to assist it in diagnosing their technical support issues. M3Touch Inc. may share model and file information provided by a customer with a licensor of technology that is included in a Netspot product if M3Touch Inc. considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.
Some third party software that interoperates with the Netspot software, such as Microsoft’s Windows®, Apple® and Android® operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide to them.
M3Touch Inc. also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the Netspot software.
Revised September 2016